Shipping policy

All INCUS products are shipped using tracked, insured delivery.

**Please note that due to Covid-19 and related restrictions worldwide, there may be some variability to the delivery times described below. The delivery times below take into account Covid-19 restrictions, however things may change from time to time. We will always email you the most recent and up-to-date information.


We provide two levels of shipment service:

Standard shipping: Typically delivered within 3-5 working days* from order placement.

  • Delivery service used: First Class tracked.
  • First class UK typically takes 2-3 working days from Time of Shipment.
  • EU delivery schedules may vary with delivery provider.

Express shipping (UK Only): Typically delivered within 2-3 working days* from order placement.

  • Delivery service used: Tracked, guaranteed next day delivery from Time of Shipment


 *Each delivery is prepared specifically to order. Your total delivery time (when your product arrives with you) is a combination of our internal Time to Shipment, plus the delivery service time. If, for any reason (due to Covid-19 restrictions or other) your order is expected to take significantly longer than our typical shipment times, we will contact you directly to notify you.

"Time of shipment" means when we pass over your order to our delivery provider. You will receive an email to confirm when we have dispatched your order. With current Covid-19 restrictions, we are working hard to achieve a shipment time within 3 working days of  receiving your order, although this may change from time to time.


For any questions or queries on shipments, please contact