Frequently Asked Questions2019-07-17T02:50:14+00:00

Frequently asked questions.

Need to know more about INCUS products or services?

Why choose an INCUS Analytics Trial?2019-07-19T14:30:30+00:00

INCUS analytics trials are for those looking to get the most out of INCUS analytics. Trials provide a unique and hands-on experience with INCUS devices and analysis, tailored to you. All sessions are bespoke and run by our trials team at the prestigious National Centre in Loughborough, where you may well bump into some of the top-flight British athletes during your trial. Sessions are structured to suit alongside your training, exploring particular skills that you’re needing more information on, using high-quality data collected by INCUS wearables.

What does a one-on-one INCUS analytics trial involve?2019-07-19T14:36:45+00:00

Each session includes a welcome introduction to INCUS Performance if it’s your first time.

  • Review and sign the informed consent form [for first timers]
  • Poolside demonstration of the quality and functionality of INCUS analytics [for first-timers]
  • Run-through of the session plan
  • Complete the session with the INCUS trials team
  • Review of immediate results on poolside with a trials team member

For Tier1 and Tier 2 one-on-one sessions, a trial involves 45-60mins of swim time. With approximately 15 mins available after the session to review results on poolside. With the introduction and rest time as required, the session in total is approximately 1.5hrs long in total.


Who conducts INCUS analytics trials?2019-07-10T14:17:42+00:00

Analytics trials are run by our in-house Trials team. Each analytics session has a dedicated, skilled and friendly INCUS team member to organise and manage the session, provide further information and answer product-related questions as needed.

Pool sessions are led by our trials co-ordinator, Liam, or a member of the INCUS trials team. For further information, please contact



Where are analytics trials held?2019-07-19T14:42:12+00:00

All one-on-one sessions are currently held at the National Centre in Loughborough [click link for location].

Team trials can be held at the National Centre, or at your club. For club visits, a minimum number of athletes is required which varies on your location from Loughborough. This can be discussed with a member of the trials team by contacting We’ll do our best to accommodate your specific team needs – just have a chat with us.

How long does it take to receive my analytics feedback after a trial?2019-07-19T14:50:58+00:00

We can visualise core results from the entire session via an interactive dashboard with graphs within minutes. These results are available immediately on the poolside, post-session, and a trials team member is on-hand to discuss these with you.

For Tier1, Tier2 one-on-one and team trials, a report is then produced and sent to you via email. For Tier 1 reports, this is typically within 24 hours. For in-depth Tier 2 technical reports and for larger team trials, report delivery is typically within 2-3 working days, but varies depending on the type of study and depth of analysis being provided.

What will I be wearing during an INCUS analytics trial?2019-07-19T14:55:15+00:00

You will be asked to wear an INCUS wearable analytics device and a compatible INCUS enabled garment, within which the device sits. The device is located on your upper spine, just below the neck. In swim sessions, we provide the INCUS | FIIN vest. This is validated for net zero drag and is worn like a jacket, with a simple zip enclosure at the front.

For girls, the FIIN vest fits neatly over the top of a swimming costume.

Will I be required to attend any additional sessions and where will these be?2019-07-19T14:59:36+00:00

Trials are typically one-off and organised on a per-session basis with you, however you can book multiple sessions in at certain intervals at one time.

INCUS trials are most effective when included frequently alongside training over a period of time. INCUS results and analysis can measure and clearly map your improvements within training, allowing you to identify effective training interventions more quickly and clearly.

Are there any risks in participating in an INCUS Analytics Trial?2019-07-19T15:06:15+00:00

There are minimal additional risks involved with wearing an INCUS device above those found in a normal swimming environment. The devices worn are low power and are fully waterproofed. Key trial risks include slips, trips and falls, and some minor chafing may occur from the enabled garment worn if the incorrect size is worn. All feedback from all trials athletes d far describe how the garment cannot be felt and is easily forgotten about.  Key risks are reviewed before the trial and a full risk assessment is available if required.

There is always the option to stop the trial should you become uncomfortable in the unlikely event of any problems during testing.

What is INCUS | NOVA™?2019-07-10T09:56:12+00:00

INCUS | NOVA is a wearable device that collects high-quality data of your motion and technique across swimming and Triathlon sports. It connects wirelessly to your smartphone to send this quality data to the INCUS |  CLOUD, where it is processed to produce information and insights on your technique and training. The NOVA has been engineered to provide the very best in data quality; it contains state-of-the-art sensors, validated by INCUS, and powerful on-board processing that reduces errors that naturally add up over time. This means that you can trust that the NOVA is representing your body’s motion and is not losing its accuracy over time as other wearable devices may do. The NOVA device is worn within a compatible garment, known as INCUS enabled apparel. With its large battery life, on-board storage and streamlined, waterproof casing, the NOVA has been developed specifically for use in harsh water environments, although it can be used across each Triathlon discipline with compatible analytics packages.


How is INCUS | NOVA™ different to other wearables on the market?2019-07-10T12:24:30+00:00

1. Quality

INCUS | NOVA has been developed to provide the very highest raw data quality, upon which detailed and valuable analytics can based. The quality of NOVA data can be likened to a 4K television in comparison to the standard definition that typical wearable trackers provide.  INCUS | NOVA contains state-of-the-art sensors, validated by INCUS, and powerful on-board processing that reduces errors that naturally add up over time. This means that you can trust that the NOVA is representing your body’s motion and is not losing its accuracy over time as other wearable devices may do.


2. Clarity

The NOVA is the first swimming and Triathlon wearable worn on the upper spine. This allows the NOVA to uniquely measure the left and right sides of your body separately, in addition to directly measuring the way your body is moving through space. This is important because in the sports of swimming, running and cycling, we’re trying to get from A to B as quickly and efficiently as possible, and to understand this clearly, fundamental measurement of how your body as a whole is moving forward is required. Wrist based devices only measure the motion of your wrist, and head mounted devices only measure your head. As such, they’re not able to provide the clarity of results and analysis that the the NOVA does. Typical wrist and head-mounted trackers provide basic results such as stroke count, timings and lap count. The NOVA provides advanced information regarding strokes, breaths and kicks on left and right sides, your body pitch, roll and balance, plus how much you’re moving forward as a result of each stroke. This clarity is important in the technique-dependent sport of swimming and Triathlon.


3. Integration

Unlike other wearables, the NOVA is just one element of a wider, holistic analytics platform. This means that INCUS enabled athletes are supported not only by high quality results, but by a wealth of powerful analytics that make this data easy to interpret and tutorials on how to apply this information for performance benefit. At INCUS, our mission is to make analytics accessible to both elite and amateur athletes; once you become INCUS enabled, data becomes a tool to enhance your training for the future, rather than simply describing what you’ve done in the past.

Can INCUS | NOVA be used across different sports?2019-07-10T12:13:45+00:00

Yes. INCUS | NOVA is suitable for use across the sports of running, swimming and cycling with compatible enabled apparel. The same NOVA device will provide quality measurement across your Triathlon training.

Phase 1 of INCUS | Machine Intelligence, the analytics engine underpinning the INCUS | CLOUD is optimised for quality swimming analytics. This means that currently, the NOVA will only provide analysis for swimming. Phase 2 of Machine Intelligence will include running and cycling compatibility and is expected to roll out from Spring 2020. This will be automatically provided to you for free when available.

How much does INCUS | NOVA™ cost?2019-09-13T20:31:44+00:00

INCUS | NOVA is sold in a bundle with a compatible INCUS enabled garment, or on its own.

Recommended INCUS | NOVA Tier 1 bundle £349.99

A core package for powerful, entry-level analytics

INCUS | NOVA Tier 2 bundle: £449.99

An advanced package aimed towards those competing

INCUS | NOVA [device only]: £319.99**


*INCUS | CLOUD is currently optimised for swimming analytics. All NOVA users will be automatically upgraded with the latest analytics including run + bike integrations for free when available.

**INCUS | NOVA requires an enabled garment for use. This option is for those who want to buy multiple enabled garments separately.


How much is it to pre-order INCUS | NOVA?2019-07-10T11:44:27+00:00

Pre-orders of INCUS | NOVA are available now via our website, or by direct enquiry at

To pre-order, payment is taken as:

  • 50% upfront deposit [£XXX.99 for Tier 1 bundle]
  • 50% when the devices will be delivered

Payments can be made online via the INCUS website using credit/ debit card or PayPal, or via BACS bank transfer if enquiring via email.

You can cancel your pre-order at any time by contacting You will receive a full refund if you have not completed your complementary analytics trial. If you have already completed your analytics trial and wish to cancel your pre-order, this is possible but the deposit cannot be refunded.

What are the benefits of being part of the first 100 orders of INCUS | NOVA?2019-09-13T20:37:41+00:00

To mark the launch of INCUS | NOVA, the first 100 orders will receive exclusive Founders Edition membership which includes:

  • Limited edition colour option
    • Choose between our standard colours (Pure white, Slate grey) and INCUS | Ocean Blue
  • Individual, laser engraved device number
    • Your Founder’s Edition NOVA will have a unique engraved version number /100.
  • Founder’s Edition membership card, including ongoing benefits such as:
      – Stash bundle
      – Seasonal online offers and discounts
      – Member benefits, including priority at INCUS events

+ entry into a Founder’s Edition competition for a chance to win your NOVA bundle for FREE!

When will I receive my pre-ordered INCUS | NOVA?2019-07-10T14:27:12+00:00

Pre-orders are to be shipped ready for Winter training 2019/20. We expect that the first pre-ordered units will be shipped in time for Christmas 2019, and manufacturing is currently on schedule for this.

Is INCUS | NOVA™ comfortable to wear?2019-07-10T11:16:50+00:00

Yes. We have extensively tested the NOVA with a variety of athletes and everyone said they didn’t notice it was there.

INCUS | NOVA is worn within compatible garments, known as INCUS enabled apparel. These have been tested with athletes across a range of sizes, abilities and validated scientifically for drag in water. The streamlined design and unique spine location of the NOVA means that you cannot feel it in use. We also have the validation reports to prove that INCUS enabled swim garments do not add drag in water.

Is the INCUS | FIIN vest a female-only garment?2019-07-11T08:24:16+00:00

No – the INCUS | FIIN has been developed as a unisex garment and is optimised for swimming.

“How can I wear a sports bra as a man?”, you ask? Well, we’ve worked with some of the best UK swimmers and Triathletes (male and female) and all groups simply forget about the garment when they’re wearing it.

We understand that you may raise eyebrows at first look, but every bloke we’ve worked with has had no issues and was pleased to wear it once they saw how good INCUS analytics are. There will be other enabled garments coming soon, but for performance in the water, INCUS | FIIN is the best going.


Here’s a picture of some manly men wearing (and loving) INCUS | FIIN.

Are there other enabled garments available?2019-07-19T14:24:05+00:00

Yes. INCUS has developed its own specialist and validated enabled apparel including the INCUS | FIIN vest, and has also partnered with apparel companies to develop other enabled garments including triathlon suits, cycling jerseys and more. INCUS will be partnering with a wider range of apparel brands in due course to provide an even greater choice of enabled apparel variants for you to enjoy. For now, all pre-order bundles include the INCUS | FIIN vest and further enabled garments will be available for separate purchase when released. Watch this space.

What is INCUS | CLOUD™?2019-07-10T11:59:35+00:00

INCUS | CLOUD is an analytics platform that allows you to visualise and explore INCUS analytics in a clear and simple way. INCUS | CLOUD has been developed to make data collected by INCUS wearables easy to understand and apply in training for performance benefit. The CLOUD is accessible via your smartphone or computer, where you log in to view and explore your data either during your workout, or at home. Full features are to be announced in Autumn 2019.

What is INCUS | Machine Intelligence™?2019-07-10T12:08:45+00:00

INCUS | Machine Intelligence is the analytics engine that underpins the INCUS | CLOUD. Machine Intelligence is the ‘brain’ of the INCUS system and is a collection of advanced algorithms that automatically processes data to produce meaningful information and insights for you. The system interprets complex performance data for you, translating raw data from INCUS devices into meaningful results and insights for you to use directly in training. This is important because data alone won’t make you faster, it’s the understanding and application of quality data that will lead to performance benefit over time. Typical wearable trackers don’t have this analytics support and therefore cannot guide you as clearly to improve as INCUS.

How is INCUS CLOUD™ different to other training software products on the market?2019-07-10T14:04:04+00:00

Most training platforms don’t actually analyse any of the data they have, they simply share it. They also typically rely on third-party devices to collect the data for them, which means that even if the device collects more detailed information, it’s not always communicated effectively to the user. INCUS | CLOUD is a holistic platform that has been developed to make technical analysis easy to understand, and simple to apply in training. It combines powerful, automated analysis from INCUS | Machine Intelligence with clear and simple data visualisation for you to interpret and share with your friends, team-mates and support staff. In addition to data analytics, the INCUS | CLOUD provides a single place for performance monitoring and communication including tutorials, digital logbooks, session scheduling and sharing within your team.

Why does INCUS | CLOUD™ focus on swimming first?2019-07-10T14:04:39+00:00

Swimming is widely considered to be the most challenging triathlon discipline to train for. It has the least technology available to quantify technique/ training and requires the most stringent validation to ensure results are accurate. From our hands-on work with swimmers and Triathletes, it is the swimming leg that was most in need of quality INCUS analytics technologies – as such we decided to start there first and provide a world-first performance monitoring solution that can quickly scale to running and cycling in due course.

INCUS takes a rigorous, engineering approach to research and development. With the tough measurement environment in swimming as the first hurdle, we have been able to spend time to design INCUS | NOVA to be a robust and high quality wearable device that delivers exceptional functionality even under the harshest conditions. With this engineering development now complete and embedded within NOVA, we know that the system is strong and durable enough for use across running, cycling and other applications in the future.


Does INCUS | CLOUD™ work on a Mac/PC or smart devices?2019-07-10T14:06:08+00:00

The INCUS | CLOUD is a cross-platform analytics system. It is compatible with iOS and android smartphones, and via a web browser on your computer.

Need to know more? Please get in touch.

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