Unable to redeem your code for the INCUS | Cloud app? Please check the below FAQ for answers.
Did you buy the correct package?
Activation codes will only work for the sport you purchased for. INCUS sell packages for swim or run analytics. If you've bought one of these packages and would like to upgrade to both sports then you can do so here.
Did you receive the code from someone else?
Once activated a code cannot be used on another account. Each code is assigned to the user who activates it and cannot be shared. You can buy more codes from the INCUS store here.