Shipping Policy

All INCUS products are shipped using tracked, insured delivery.

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UK orders: 

  • Free UK Shipping - current delivery times are 2 weeks from order placement.* 
  • All parcels are sent using Royal Mail first class tracked delivery. 
  • We offer free UK returns

US & Canada orders:

  • Current delivery times are 2-3 weeks from order placement.* 
  • All parcels are sent using Royal Mail first class tracked delivery. 
EU orders: 
  • All parcels are sent using Royal Mail first class tracked delivery
  • Current delivery times are 2-3 weeks from order placement.* 
  • You may have to pay import tax and duty charges.
  • INCUS Performance are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient.
  • Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.

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 *Each delivery is prepared specifically to order. Your total delivery time (when your product arrives with you) is a combination of our internal Time to Shipment, plus the delivery service time. If, for any reason (due to Covid-19 restrictions or other) your order is expected to take significantly longer than our typical shipment times, we will contact you directly to notify you.

"Time of shipment" means when we pass over your order to our delivery provider. You will receive an email to confirm when we have dispatched your order. With current Covid-19 restrictions, we are working hard to achieve a shipment time within 3 working days of  receiving your order, although this may change from time to time.

 

For any questions or queries on shipments, please contact sales@incusperformance.com