Every order is pre-fixed with #INC. You should have received an order confirmation email like the below. Please check your email inbox for sales@incusperformance.com or check your junk folder is nothing is visible.

Clicking on view your order will show you the order confirmation page with shipping details added once the package has been dispatched.

To start a return please click here.

What items can be returned?

You can return your items within 30 days of receipt of your shipment.

They must be in original condition. For clothing, unwashed and unworn & in the original packaging.

Free gifts or promotional items are not returnable.

Are there any charges for a return?

There are no charges for returns or exchanges where the product is faulty or not as described.

You are responsible for the charges of the return shipping for exchanges or due to a change of mind.

Original shipping charges are non-refundable.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.

We currently ship to the UK, EU, USA & Canada with more countries to be announced soon.

INCUS | NOVA is a wearable device that collects high-quality data of your motion and technique across swimming and Triathlon sports.

It connects wirelessly to your smartphone to send this quality data to the INCUS |  CLOUD, where it is processed to produce information and insights on your technique and training. The NOVA has been engineered to provide the very best in data quality; it contains state-of-the-art sensors, validated by INCUS, and powerful on-board processing that reduces errors that naturally add up over time. This means that you can trust that the NOVA is representing your body’s motion and is not losing its accuracy over time as other wearable devices may do.

The NOVA device is worn within a compatible garment, known as INCUS enabled apparel. With its large battery life, on-board storage and streamlined, waterproof casing, the NOVA has been developed specifically for use in harsh water environments, although it can be used across each Triathlon discipline with compatible analytics packages.

We have designed the INCUS platform to be as inclusive as possible and support a much wider range of devices than most.

Apple Devices

An iPhone 6 or above & an iPad from 2016 onwards. These devices all have Bluetooth 4.2 or above which is the minimum we are currently able to support.

Apple Watch 3 and later are supported.

Android Devices 

A device with Bluetooth 4.2 or above, which is the minimum we are currently able to support. The device should also be running Android 7.0 or above. For a more in-depth list of supported Android devices, please see below:
·      Galaxy S8 and newer.
·      Huawei P20/P30/P40 series (plus "Lite" and "Pro" versions).
·      Google Pixel phones (1, 2, 3, 4 or XL versions).
·      More to be confirmed shortly.

Whilst the INCUS platform may work with any devices below these minimum requirements, we cannot guarantee that the user experience is up to our usual high standards.

Garmin watches

List of supported Garmin watches:

- Forerunner 945

- Forerunner 245

- Fenix 6

- Fenix 6S

- Fenix 6x pro

- Fenix 7

- 6x saphire

- 6x pro solar

- Tactix delta sapphire

- Quatix 6x

- Vivoactive 3 music

Garmin
If you're using a Garmin you will need to download the INCUS app from the Garmin IQ store. Follow the on-screen instructions and pair your NOVA.

Apple Watch
If you're using a compatible Apple Watch then the INCUS | Run app will automatically show on the watch face. If it doesn't show then head to the Watch app on your phone, find applications and ensure INCUS is toggled on.

Connection issues?
If your NOVA is already paired to the INCUS CLOUD app on your phone, you won't be able to pair it to your Garmin or Apple Wacth. If you are paired to your phone (all LEDs flashing simultaneously), after unpairing or shutting your mobile app down, the NOVA should be visible in the Garmin or Apple Watch app.

Once you have recorded the session on your Garmin or Apple Watch app app, go back to the phone app to upload and view the session as normal.

You can run with your phone or with a supported Garmin watch. NOVA requires a connection to a GPS enabled device. List of supported Garmin watches:

- Forerunner 945

- Forerunner 245

- Fenix 6

- Fenix 6S

- Fenix 6x pro

- 6x saphire

- 6x pro solar

- Tactix delta sapphire

- Quatix 6x

- Vivoactive 3 music

Apple watch support is coming soon.

INCUS | NOVA is unique in that it has been created specifically for Triathlon and multi-sport athletes. Whilst currently offering swimming & running metrics and insights, over time the NOVA will evolve to offer cycling (2023) via free over-the-air updates.

INCUS | NOVA is also unique in that it is worn on the spine. This ensures that both sides of the body can be measured accurately as well as offering the ability to measure INCUS exclusive measurements such as body roll and body pitch.

Yes. INCUS | NOVA is suitable for use across the sports of running, swimming and cycling with compatible enabled apparel. The same NOVA device will provide quality measurement across your Triathlon training.

Phase 1 of INCUS | Machine Intelligence, the analytics engine underpinning the INCUS | CLOUD is optimised for quality swimming analytics. Phase 2 of Machine Intelligence will include running compatibility and is now out. Phase 3 of Machine Intelligence will include cycling compatibility and is expected to roll out from 2023.

These updates will be automatically provided to you for free when available.

Yes. We have extensively tested the NOVA and with a weight of just 30g it has almost no feeling when on.

INCUS | NOVA is worn within compatible garments, known as INCUS enabled apparel. These have been tested with athletes across a range of sizes, abilities and validated scientifically for drag in water. The streamlined design and unique spine location of the NOVA means that you cannot feel it in use. We also have the validation reports to prove that INCUS enabled swim garments do not add drag in water.

The NOVA is designed to work best in ambient temperatures between 5° and 35°C (41° and 95°F), and should be stored between ambient temperatures of between 0° and 45°C (32° and 113°F).
Subjecting the device to temperatures outside of this range is not recommended, as this may damage the product, overheat the battery or pose a risk of fire.

Green – Standby on 

Orange - Session updating

Blue - Session recording

Yellow - Firmware updating

Red – System error

LEDs All Flashing Simultaneously - NOVA & device have paired

INCUS | CLOUD is an analytics platform that allows you to visualise and explore INCUS analytics in a clear and simple way. INCUS | CLOUD has been developed to make data collected by INCUS wearables easy to understand and apply in training for performance benefit. The CLOUD is accessible via iOS and Android apps on your mobile phone.

First session

Follow the on-screen setup instructions and make sure the device is connected using the RUN quick start guide.

💡 Before you start: Make sure the NOVA is securely placed in the garment and press the button on the side to start your session. You will feel a vibration which means the device is listening and ready to go.

Find your baseline

Run as normal to get an understanding of your current cadence, pace, impacts, take-off, power, and acceleration. Stop the session via the app or by pressing the button on the NOVA.

Post-session you should log how you felt, the type of footwear, the type of run and any other notes related to your session in the logbook.

Use these readings as a marker of your current performance and use the pro tips to alter your training and improve performance during your next session.

View your performance over each split

Each run is divided into KM splits and can be click on to see detailed information for that KM split.

💡 Automatic movement detection identifies whether you're running or walking to provide you with accurate pace metrics. Click one of the bars in the chart to see in depth metrics for each KM.

Did you buy the correct package?

Activation codes will only work for the sport you purchased for. INCUS sell packages for swim or run analytics. If you've bought one of these packages and would like to upgrade to both sports then you can do so here. 

Did you receive the code from someone else?

Once activated a code cannot be used on another account. Each code is assigned to the user who activates it and cannot be shared. You can buy more codes from the INCUS store here.  

Still having trouble? Contact support below. 

Contact support

All in-app metrics use the metric system. Future updates will include support for imperial units.

To connect Strava head to the device settings page by clicking on the profile icon towards the bottom right of the app. Click connect to Strava to share your run session directly to your profile. Enter your Strava credentials when prompted and once authenticated you will be redirected to the INCUS | Cloud app.

Our Strava integration currently supports GPS runs only.

The FIIN vest is compatible with INCUS | NOVA and has been developed for high performance in swimming. With an advanced construction, the INCUS | FIIN includes:

Completely unobtrusive with validated NetZero™ drag effects*.
Long lasting, FINA approved, chlorine resistant material
Soft, brushed feel
Enhanced fit from unique, anisotropic stretch panels
Sturdy, stretchable, lockable zip
Keep readjustments to a minimum with advanced Stay 4 Sure gripping technology
The FIIN vest is included in Core Swim, Swim Run and Trisport bundles, with an INCUS | NOVA.

*Requires correct size. NetZero™ means negligible additional drag in comparison to no vest (both male and female). Validated using Measurement Active Drag (M.A.D) system.

A high performance yet minimal way to wear your NOVA. 

The Core Run T-Strap is a high comfort, adjustable and lightweight running garment that effortlessly integrates with INCUS | NOVA.

Developed with pro ultra-marathon runners and triathletes, the T-Strap is barely noticeable when worn yet provides a secure and accurate alternative to wearing INCUS | NOVA.

Extremely comfortable when worn either over or under your existing running kit, the T strap is also compatible with your existing heart rate monitor if you already use this in your training.

- Available in 3 sizes: Small, Medium, Large

- Easy to wear and wash

- Super light, fast drying and adjustable

- Fits all HR straps (comes with a universal HR strap as standard)

- 'Invisible feel' technology, with unobtrusive spine mount for INCUS | NOVA

- Made in the UK

The Core Run Tee is a high comfort, breathable running top that effortlessly integrates with INCUS | NOVA. Developed with pro ultra-marathon runners and Velotec, the Core Run Tee is fast, uncompromising with attention to detail, feel and comfort.

With an ultra-light, fast drying Tekmesh fabric, it delivers superior performance across all run types come rain or shine, particularly suited for long distance events. 

With or without the NOVA, we are certain this will become your instant go-to tee.

- Available in 2 colours: Charcoal or Deep Blue

- Super light, fast drying Tekmesh fabric

- Soft to touch

- High comfort construction for minimal chafing over marathon distances

- Unobtrusive spine mount for INCUS | NOVA

The Elite Aero LD Trisuit is a fast, uncompromising triathlon suit with attention to detail, feel and comfort. With an ultra-light construction, it delivers superior performance across all three Triathlon disciplines, suited particularly for long distance events.

The Elite trisuit integrates seamlessly with INCUS | NOVA to become the first Triathlon training suit in the world connected to advanced INCUS intelligence.

With or without the NOVA, this suit is a force to be reckoned with.

- Advanced aero ribbed sleeves for long distance performance

- Super light, fast drying Tri Action Sport Lycra fabric developed specifically for Triathletes

- Water-repellent

- Tri-action fabric treatment

- High comfort construction

- Fast drying chamois combines excellent protection, elasticity and mobility

- 3 x rear fuelling pockets

Self-gripping Lycra® bands for a greater stability. 

The Core Singlet is a high comfort, breathable running vest that effortlessly integrates with INCUS | NOVA. Developed with pro women ultra-marathon runners and Velotec, the Core Singlet is uncompromising and puts attention to detail, feel and comfort.

With a multi-fabric construction, it's lightweight, fast drying and delivers superior performance across all run types come rain or shine, particularly suited for training. 

With or without the NOVA, we are certain this will become a key piece in your collection.

- Available in 2 colours: Charcoal or Deep Blue

- Lightweight, fast drying and odour free

- Super soft, high wicking back panel

- Multi-fabric construction for minimal chafing over longer distances

- Unobtrusive spine mount for INCUS | NOVA

Instructions on how to wash your INCUS | FIIN Vest & Trisuit can be found on the label on the inside the garment. 

Cadence

Monitoring your cadence can help you spot trends that relate to good performances or to keep an eye on niggling injuries.

What is cadence?

Cadence is the frequency or rate of steps per minute. Some single-sided footpods, sports watches or fitness trackers measure it as the number of times one foot hits the ground in one minute. Using the INCUS | NOVA we can measure both sides and find the true average.

Why does cadence matter?

Cadence is very individual but in general a cadence that is too low can indicate over-striding which could increase your chance of injury due to higher impact forces. A cadence that is too high can be inefficient. 

How does INCUS measure cadence ?

Using the centrally positioned INCUS | NOVA we are able to record each stride on the left and right leg to give an accurate cadence. 

Monitoring your progress

Knowing your cadence is another piece of the jigsaw that gives a 360-degree understanding of your performance. Monitoring your cadence can help you spot trends that relate to good performances or to keep an eye on niggling injuries.

Run Power

A single, consistent metric to compare performance across different runs allowing you to understand the true effort behind the session. 

What is Run Power?

Run Power is a measure of your running effort and efficiency, which unlike Pace is not influenced by any other factor such as hills, headwind or rough terrain .

Why does Run Power matter? 

Run Power  provides a single, consistent metric to compare performance across different runs. For example, running up a hill or into a headwind requires more energy (to produce a given speed) in comparison to a flat, still run. Run Power describes this effort in a way other metrics can’t.

How does INCUS measure Run Power ?

Run Power is measured in Watts (W), one Watt is equal to one Joule of work per second and power is the rate of energy expended. Run Power is measured in Watts (W), which is the rate of energy used per second. When running, this is the mechanical energy used to push you forward. The higher the Power, the more energy used per second. The typical range for Run Power in endurance distance runners is 250W-350W.

Monitoring Run Power

 Observing how your Run Power changes alongside other measures such as elevation or cadence can help to identify where you are strong and where to improve. Using Average Power in the session summary allows you to quickly compare effort across different sessions. This is a really useful way of checking that your weekly training is balanced and you are providing the right dose of training stress to your body to improve without becoming over-trained. 

Take- Off and Landing

Changes in Take Off and Landing in a session can indicate when your form begins to degrade as you tire. Rapid or unusual changes can indicate increased risk of injury.

What is Take-Off and Landing?

Take off & Landing are measures of acceleration at the toe off and deceleration at the foot strike phases of your stride.

Why does Take-Off and Landing  matter? 

Both are related to a number of factors including leg stiffness. Which correlates to Running Economy. Excessive landing deceleration is one of the biggest causes of running injuries. INCUS can help show INCUS Run users the level of their landing deceleration on left and right legs and advise on how to lower this through Pro Tips.

Monitoring your progress

Look at your Take Off & Landing values over time. Increased values for a given type of session could be a sign of increased injury risk. Observe how symmetrical your Take Off & Landing values are between your left and right foot. Use it alongside Pace to identify how your run form is affected by certain target paces, or how trends may correlate with niggles or injury.

Stride Phases

Keep an eye on your Stride Phase to monitor your progress toward greater running efficiency. 

What is Stride Phase 

Stride Phases shows you total stride time and how much of your stride is spent in contact with the ground and in flight. 

Why does  Stride Phase matter? 

Looking at your Stride Phase values is an interesting way of comparing your run form at different speeds or at different points in your run as you fatigue. It can be helpful when looked at alongside Pace and Take Off & Landing to identify how your run form is affected by certain target paces, or how trends may correlate with niggles or injury.

How does INCUS  measure Stride Phase?

Total Stride Time is the  Ground Contact Time plus Flight Time.  Ground Contact Time  is the time between landing and toe-off on the same foot and Flight Time is the time between toe-off and landing on the subsequent step.

Monitoring your progress 

Achieving a lower Ground Contact Time and higher Flight Time at a given pace indicates a more efficient running technique. Keeping an eye on your Stride Phases when trying to reduce Ground Contact Time will help you to see how you are improving.

Pacing and Splits 

Accurate recording of your Pace and Splits allows you to see how you have performed and compare training sessions. 

What is Pacing and Splits?  

Pace and Splits are fundamental measurements to assess swim performance. They directly relate to your total swim time for a certain distance. 

Why does Pacing and Splits matter? 

Whether you are completing a session based on a training plan or in a race environment, accurate recording of your Pace and Splits allows you to see how you have performed.  By recording your Pacing and Splits you can check you completed the session as planned and compare future sessions.  

How does INCUS measure Pacing and Splits ?

Pace is how fast you are swimming, measured in the equivalent time to swim 100m. The split time is the time per length. This can vary depending on the pool size you’re swimming in. Your INCUS | NOVA will automatically record your splits as it knows when you are stationary and when you are moving, so you can clearly and accurately see a breakdown of your swim session without the need for wet-notes or estimated speeds and distances. 

Monitoring your progress

Pacing and Splits allows you to record and compare different training sessions and races so you can monitor your performance and see how much faster you are swimming. 

Swim Economy

It’s not always just about getting faster, use Swim Economy to track the effectiveness of your technique training.

What is Swim Economy?

In swimming, forces act to push you forward (your strokes) and slow you down (drag). Swim Economy is a measure of efficiency that shows the ratio of these propulsive to resistive accelerations.

Why does  Swim Economy matter? 

The fastest swimmers combine a high stroke rate with high Swim Economy per stroke. The closer you are to 100% Swim Economy for a certain pace the more efficient your stroke is.

How does INCUS measure Swim Economy ?

By measuring your acceleration, we are able to display the ratio of speed gained (shown as light blue bars above zero in the CLOUD | APP ) during a stroke and the speed lost (shown as dark blue bars below zero) during a stroke. As this is a ratio, the units are given as a percentage.

Monitoring your progress Swim Economy? 

Swim Economy can be useful to show improvements in your technique that don’t rely on you swimming a fast time. If your swim economy increases for a given swim speed, your movement through the water is more efficient.  You can use Swim Economy to compare sessions when making technical changes (e.g. stroke rotation, or catch) to quantify which aspects of your technique impact your form or efficiency most.

Stroke Rate

One part of the equation for faster swimming. Either improve your stroke rate or distance travelled, or both. 

What is Stroke Rate

Stroke Rate is the number of strokes you perform per minute.

Why does Stroke Rate  matter? 

Stroke Rate is a fundamental swimming metric that relates to swim speed.  Your swimming speed is your  Stroke Rate multiplied by distance per stroke.

How does INCUS measure Stroke Rate?

Using the centrally placed INCUS | NOVA on your upper spine we are able to record the movement of the left and right arm independently giving a true, not estimated, stroke rate. 

Monitoring your progress 

To swim faster you have to increase either the distance travelled per stroke, or the rate of your strokes per minute, or both. Watching how technique and fitness training influences your swim stroke, and its impact on your swim speed or Pace, is an invaluable way to track your progress toward becoming a faster swimmer.

Body Roll
Roll is the maximum rotation of your shoulders left to right throughout your stroke cycle, relative to the surface of the water. 

Why does Body Roll matter? 

How much you rotate in the water is related to stroke efficiency, your frontal area and drag. It is also a way of assessing your body position and your stroke biomechanics.

How does INCUS measure Body Roll ?

The INCUS | NOVA is the only swim tracker to measure Body Roll and it does this by monitoring the movement and rotation of your body from its central position on your upper spine. 

Monitoring your progress 

The recommended Body Roll angle is between 40°-70° so keeping an eye on whether you stay within these parameters in every session can help you better understand your form and technique. When you are working on individual aspects of your technique you can check how that is affecting your Body Roll. Watching your body roll can be very useful if you are tracking your rehabilitation from an injury or working on shoulder mobility. 

Body Pitch

64% of INCUS users new to swimming needed to improve their Body Pitch. After using INCUS | NOVA they saw an average 20% increase in Swim Economy.

What is Body Pitch?

Pitch is how flat you are in the water from head to toe, it shows when your hips and legs are dropping. 

Why does Body Pitch matter? 

The more of your body that is in the water, the more drag you create at a certain swim speed. Body Pitch directly relates to drag, the higher value the more drag your body is creating.  If your body is creating drag the more forward propulsion you will have to create to overcome its resistive force. 

How does INCUS measure Body Pitch?

The INCUS | NOVA is the only swim tracker to measure Body Pitch and it does this by monitoring the movement of your body from its central position on your upper spine.  A pitch of 0° means your body is exactly flat to the water. In practice, anything under 20° is good.

Monitoring your progress 

To improve your Body Pitch, you need to work on lifting your hips. By monitoring Body Pitch, you can see how effective your drills are and observe whether your swim posture breaks down above a certain Pace or Distance.  Sinking legs is a key area of improvement for 64% of INCUS users who are new to swimming (less than 6 - 12 months in the pool). After reducing pitch angle by monitoring using INCUS | NOVA, on average, users saw a 20% increase in Swim Economy.

- Sessions must be longer than 3 minutes for the analytics to process.  

- Ensure your GPS-enabled phone or watch is with you if you're going on a run.

- Make sure the NOVA has paired with the CLOUD | APP before going on a run.

- Check your phone settings to make sure location settings are set as always on for INCUS | CLOUD.

- When you turn the device on it's green. When starting a session by pressing the button on the NOVA or within the app the device colour will turn blue. . 

If you're still having issues please contact us using the button below.